Guest Wi-Fi Privacy Notice


We take the privacy of our Wi-Fi service users very seriously. We ask that you read this Privacy Policy carefully as it contains important information about how we will use your personal data.

What information do we collect from you and why?

  • We will obtain your device’s Description (which may include your name), IP address, and operating system when you use our guest Wi-Fi service. The data we hold will be adequate, relevant and not excessive.
  • We may monitor your use of our guest Wi-Fi service by recording how many times you use the service, at what times you use it, the quantity of data traffic, and basic traffic analysis based on generic traffic categories. This information helps us to build a profile of usage for statistical purposes and to improve how we provide our guest Wi-Fi service to you.

How do we use your information?

We may use your data for these purposes:

  • to enable you to connect to our Wi-Fi service
  • to identify in which area of the office you are accessing the Wi-Fi service
  • administration
  • statistical analysis and behavioural analysis
  • fraud prevention and detection
  • security vetting
  • improving our service.

Who might we share your information with?

We may disclose your personal data for processing to:

  • government bodies and law enforcement agencies in connection with any investigation to help prevent or detect unlawful activity and in response to legal or regulatory requests
  • other third parties in connection with possible legal proceedings
  • other third parties in emergency situations.

How long do you keep my information for and where is it stored?

  • We retain traffic analytics for 1 month.
  • Your data is stored on secure servers in Europe

Other websites

  • We are not responsible for the privacy policies and practices of websites and apps you may access through our Wi-Fi service. If you have concerns or questions about their privacy policies and practices, you should contact the website operator or publisher.
  • We are not responsible for cookies stored on your device or hardware from websites you visit while using our Wi-Fi service.

Our contact details

If you have any questions about this policy or how we use your personal data, please email or write to the Global Head of IT, World Animal Protection, 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB