Protecting your personal information
At World Animal Protection we rely on kind supporters, people like you, to protect animals from cruelty and suffering around the world. Your support is so important. That’s why we are committed to protecting your personal information and being transparent about what we will use it for. This policy sets out how and why World Animal Protection collects and uses your personal data, and how we keep it private and secure.
If you have any questions about this policy or how we use your personal data, please call 0800 316 9966, email firstname.lastname@example.org or write to Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB.
What are cookies?
A cookie is a small text file passed from your internet browser on to your computer's hard drive, allowing websites to remember who you are when you return. Cookies also track information such as how you arrived on sites, your time of arrival, the pages you viewed and how long you stayed.
The information we collect through cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
- Compile information on how our website is used, which helps improve our website and online services.
- Help users easily navigate our website.
- Check whether the website is operating effectively.
- Personalise and improve the service we offer you by understanding your preferences and establishing which areas of the website are most relevant to you.
World Animal Protection sometimes use third party advertising companies to serve adverts to visitors of our site. These companies may use cookie information (not including your name, address, email address or telephone number) to provide you with advertisements about goods and services that may be of interest to you.
Cookies we use
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies (details of how to do this are below), but our website may not work if you disable them.
This cookie is set when you arrive at our website and is deleted when you close the browser. The cookie identifies the current session. It may be used for logs and system maintenance.
This cookie is associated with loading other scripts and code into a page. Without it, other scripts may not function correctly.
This cookie is generated when your browser opens a page generated by Drupal. It allows Drupal to generate basic functionality depending on what your browser is capable of.
These two session cookies allow you to proceed through donation/payment forms on our website quickly and easily without having to authenticate or reprocess each page. When the browser is closed the cookies are deleted.
These cookies enable our cookies notice and users the opportunity to disable cookies that are not strictly necessary. They are set by the OneTrust Cookie Consent and Website Scanning solution.
Performance cookies help us to understand our visitor's behaviour and allow us to make improvements to better your experience on our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information collected is anonymous. If you do not allow these cookies, we will not know when you have visited our site.
- _mkto_trk - Measures the effectiveness of our email marketing and tracks page views
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They’re widely used across the web.
Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar cookies help us track behaviour across pages.
More information on Hotjar: https://help.hotjar.com/hc/en-us
Optimizely is one of our chosen testing solutions. The service is provided by Optimizely, Inc.. The cookies hold short alphanumeric string values to store page variant and experiment data..
These cookies measure the effectiveness of our television advertising by tracking the number of visitors to our site, where users arrived from, pages visited, and timings in relation to TV ad spot air times.
VWO uses the following cookies to track users and test information:
- _vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID: This cookie is generated when a goal is created.
- _vis_opt_test_cookie: This is a temporary session cookie generated to detect if the cookies are enabled on the user browser or not.
- vis_opt_exp_EXPERIMENT_ID_combi: This cookie is generated when users reach a particular combination. This cookie ensures that users see the same variation that they saw on their previous visit to the page.
- vis_opt_exp_EXPERIMENT_ID_exclude: This cookie is generated when a user is excluded from a test.
- vis_opt_exp_EXPERIMENT_ID_split: This cookie is generated during a Split URL test.
- vis_opt_s: This cookie detects if the user is new or returning to a particular test.
- vis_opt_out: This cookie indicates that the visitor is not part of the test. This cookie is valid for 10 years.
- EXPERIMENT ID refers to the ID of the test, and GOAL ID refers to the ID of the goal.
- vwo_uuid: This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. If you have a test running on multiple domains, you will notice test-specific UUID values. In the _vis_opt_exp_EXPERIMENT_ID_combi cookie, the Control always has the value of 1, Variation #1 always has the value of 2, Variation #2 has the value of 3, and so on.
These cookies are set by our advertising partners. They may be used to understand your interests and show you relevant adverts on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience World Animal Protection’s marketing across different websites.
These are common Google cookies, used across several of their services. They store user preference and can be used to personalise ads on Google searches as well as verifying Google user account and login times.
For more information please visit: https://www.google.com/policies/technologies/cookies/
These cookies help our advertising to be more efficient. They are used to target marketing based on what’s relevant to the user and to avoid showing the user adverts they have already seen.
These cookies help us to measure the effectiveness of our advertising and enables us to be more efficient. They are used to target marketing based on what’s relevant to the user and to avoid showing the user adverts they have already seen.
These cookies help our advertising to be efficient. They enable us to serve World Animal Protection adverts on Facebook to targeted and relevant users because they are based on past visits to our website.
Facebook privacy and advert controls can be found here: https://www.facebook.com/help/325807937506242/
Facebook cookies for our like / share buttons - https://www.facebook.com/about/privacy/
How to disable cookies
You can update your preferences using the Cookie Settings panel.
If you’re using Microsoft Internet Explorer and you wish to block World Animal Protection’s website cookies, please follow these instructions:
- On your browser tools menu, select Internet Options
- Click on the Privacy tab and then on the Sites button
- Type into the Address of website field: www.worldanimalprotection.org.uk
- Click on the Block button
- Click on the OK button
On other browsers:
Other browsers have similar cookie management abilities in their preferences settings, please refer to your browser's security settings or help facility.
World Animal Protection is registered as a Charity in England and Wales (Registered Charity 1081849) and as a Company Limited by Guarantee in England and Wales (Registration No. 4029540). The Company has two subsidiary companies: World Animal Protection Trading Company Limited (Registration No. 2880146) and World Animal Protection Executor Service Limited (Registration No. 3106147). The registered office of all these entities is 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB.
In this policy, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to both our Charity, the company and the subsidiary companies.
Our International office is in London and we work with World Animal Protection offices around the world. Our offices are linked through collaboration agreements that ensure we work in a unified and consistent way, supporting a strategy developed by staff worldwide.
When you donate, sign one of our petitions, ask to receive our email-newsletter, email or write to us with an enquiry, or interact with us in any other way, World Animal Protection may collect personal information about you, such as your:
- email address
- postal address
- home telephone number
- mobile telephone number
- bank account or payment card details
Where it is appropriate we may also ask you for:
- your tax payer status (so that we can claim Gift Aid on your donation)
- your date of birth
- your opinions on charitable giving and animal welfare issues (for example, to help improve and inform our marketing and campaigns, or understanding your motivation to support us)
- information relating to your health or dietary requirements (for example, if you are taking part in a sporting fundraising event)
We may also collect details of your visits to our website*, including:
- location data, web logs
- resources that you access
*For more details, please see our policy on Cookies.
We may obtain information about you from other sources, such as from:
- fundraising sites like Just Giving or Virgin Money Giving
- payroll giving services for charities
- data cleansing services
- Telephone, Mailing, and Fundraising Preference Services
- Royal Mail's National Change of Address Register
- consumer classification services
- other public sources (see Building profiles of supporters below)
Persons under the age of 16 are not permitted to enter World Animal Protection's raffle and persons under the age of18 are not permitted to enter World Animal Protection's subscription Weekly Lottery. Underage gambling is an offence and any person found to be underage forfeits the rights to any prize.
We use your information:
- to give you the information, products or services you asked for – such as responding to correspondence you have sent to us, sending you participant information for events you have signed up to, or entering your ticket numbers into our raffle)
- for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies
- to receive donations, process payments and collect Gift Aid on your donation
- to handle orders from our catalogue or shop, deliver products and communicate with you about orders
- to maintain databases of our volunteers and supporters to keep a record of your relationship with us, including how you prefer to be contacted
- to recruit and manage employees and volunteers
- to provide you with information that we think may be of interest to you (see Direct marketing below)
- to carry out research on the demographics, interests and behaviour of our supporters to help us understand how we can improve our services, products or information. Sometimes this information is used to build profiles (see Building profiles of supporters below)
- to help us understand the ways you might prefer to support us or take part in our activities, we may create a profile of your interests. We’ll do this by comparing your details against publicly available information or social media (see Building profiles of supporters below)
- to identify other similar people like you on social media who we believe would be interested in World Animal Protection, and we may then show them World Animal Protection content (see Facebook and other social media sites below).
Direct marketing includes any communications we send you promoting the aims, ideas and work of World Animal Protection, including: news, campaign updates, fundraising appeals and other ways you can support our work.
We will only contact you by email, telephone and SMS if you have given us your consent to do so for direct marketing purposes.
If you have donated to us, pledged to leave a gift in your Will or have supported one of our campaigns within the last three years, we may use your postal address (if you supplied it to us) to send you occasional information about our work that we believe may interest you, including our magazine, annual catalogue and vital fundraising appeals to help fight cruelty and suffering.
In order to run our Weekly Lottery, World Animal Protection is subject to various legal and regulatory obligations and standards. It’s our legal obligation to ensure our Lottery is not subject to underage gambling. If you are part of our Weekly Lottery, we therefore will process your personal information using third party software verify your age. Age verification checks may leave a soft footprint in your credit history.
You can opt out of receiving direct marketing from us at any time. Simply follow the ‘unsubscribe’ links on our emails, call us on 0800 316 9966 or email email@example.com.
We use profiling techniques to ensure our communications are relevant and timely. We track the types of animal welfare topics that you respond to, and the frequency and value of your support. When inviting you to make a subsequent donation we may take your previous giving history into account to aid personalisation and help ensure we’re not asking you to donate an amount that is inappropriate. We may use additional information from third party sources, including consumer classification tools that use postcodes to segment the UK population, to tailor our communications to you better.
We are grateful for all donations we receive, of any amount. In certain circumstances, we may research information about individuals to understand how likely it is that they will be interested in supporting our work and how we can match them with campaigns that align with their interests. In a small number of cases, this includes research to gain a better understanding of potential supporters who may be able and willing to give more than they already do. This enables us to personalise our funding requests and to raise more funds, sooner, and more cost-effectively, than we otherwise would. This “prospect” research is carried out in house and is compiled using publicly available information, for example, news items that mention other charities an individual has supported, addresses, listed directorships, typical earnings or house prices in a given area. We carry out special assessments, called data protection impact assessments, to ensure prospect research doesn’t undermine the rights of individuals.
Where you have given your consent for us to use your email address or phone number for marketing, we may use this information to match to your account on Facebook or other social media sites to show you World Animal Protection content while you use these services. We keep your data secure by encrypting it and no data we hold about you is retained by the third party.
In addition, we may also use your email address or phone number to link to Facebook or other social media sites to identify other users of these sites who we believe would be interested in World Animal Protection, and we may then show them World Animal Protection content. No data we hold about you is retained by the third party when we do this.
If you would prefer for us not to use your personal data in this way, you can either contact us to opt out of phone or email (call us on 0800 316 9966 or email firstname.lastname@example.org) or you can follow these instructions to alter your settings on Facebook.
Please note that this will not guarantee that you never see World Animal Protection content on social media, since the social media site may decide to show you content based on other criteria and without your data having been provided by World Animal Protection.
We will not sell or swap your information to or with any third party.
Your information, including emails and other correspondence, may be passed internally within the World Animal Protection Group to ensure you are connected with the most appropriate resources. This is usually to connect you with your local World Animal Protection office. This may involve your personal data moving outside the European Economic Area (EEA). When this happens, we ensure that appropriate safeguards are in place to protect your personal information and to keep it secure. If appropriate safeguards do not exist we will only transfer your personal data with your explicit consent, after informing you of the possible risks of such transfer.
We sometimes use trusted third parties to process your information on our behalf because it is more economical to outsource some processing than to do it in house. The kind of work we may ask them to do includes: processing, packaging, mailing and delivering orders, sending postal mail, fundraising by telephone, text or face-to-face, carrying out research or analysis, data cleansing and processing card payments. These third parties are bound by contract requiring them to keep your details safe and secure, and to use your information only to fulfil the service we have specifically asked them to provide. When they no longer need your data to fulfil this service, we ask them to dispose of your details securely, in line with our procedures.
Otherwise, we will only share your information when obliged to disclose it by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or if we have your consent.
The length of time that we store your information may vary depending upon the type of information it is, the reasons that we need to use it or other factors, like legal requirements. For example, we are required by law to keep declarations and store all records of Gift Aid transactions for at least six years in case of an audit. We regularly review the personal information that we store, including our paper records, so that we only store it for as long as we need to.
Some of our electronic storage systems are located outside the European Economic Area (EEA). We may transfer your personal information to other offices in the World Animal Protection Group and to other trusted third party organisations as explained in this policy. They may be situated or use computers and storage systems that are located outside the EEA. Where data is transferred or stored outside the EEA, we ensure that safeguards are in place to protect your information.
We have security measures in place to protect against the loss, misuse and alteration of personal data. For example, our employees are only authorised to see and use the personal data they need to see to do their jobs and we use secure server software (SSL) to encrypt financial and personal information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.
Your personal information belongs to you and we want you to feel in control of it. Here’s how you can exercise your rights.
You have the right to request a copy of the information that we hold about you. Please put your request in writing to the Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB, together with two forms of identification (current passport (the page with your personal details); driving licence; birth certificate; utility bill from last 3 months; current vehicle registration document; bank statement from last 3 months; rent book from last 3 months. We don’t store this identification. It’s used solely to verify the requester’s identity.) It’s helpful if you explain what particular records you’re seeking, but you don’t have to say.
You have a right to ask us to correct data that we hold about you that is inaccurate or incomplete. To do this, please send details of the changes you want us to make to email@example.com or call us on 0800 316 9966 or email. We may ask you to quote your supporter number or ask for another form of identification.
In certain circumstances you can ask for the data we hold about you to be erased from our records or transferred to another organisation. Where certain conditions apply, you have a right to ask us to restrict the processing of your personal information. You also have the right to object to certain types of processing such as direct marketing (see Direct marketing section above) or automated processing or profiling.
If you would like further information on your rights or wish to exercise them, please write to our Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray’s Inn Road, London WC1X 8HB or email firstname.lastname@example.org. If we are unable to fulfil your request, we will provide you with a reason as to why.
If you wish to make a complaint about how your personal data is being processed by World Animal Protection (or any third parties we use to help process your data), or how your complaint has been handled, please see our complaints policy.
You have the right to lodge a complaint directly with the Information Commissioner's Office.